At Synfro, we value customer satisfaction and aim to deliver the best possible services. However, we understand that there may be instances where our customers may need a refund for their purchase. To ensure transparency and fairness, we have established the following refund policy.

1. Eligibility for Refund

• First-Time Payment Only: Refunds are only applicable to customers who are making their first payment for any of our services. Subsequent payments for the same or different services will not be eligible for refunds.

• Refund Request Window: You must submit your refund request within 7 days from the date of payment. Requests made after this period will not be considered.

• Unused Services: Refunds are only applicable if the service purchased has not been fully delivered or used. If any service has been fully provided or completed (either partially or fully), no refund will be issued, even if within the 7-day window.

2. Refund Deduction and Fees

• Minimum Deduction: All approved refunds will incur a minimum deduction of 20% from the total payment made, which covers administrative, operational, and processing costs associated with the refund.

• Non-Refundable Charges: Certain fees, such as bank charges, payment gateway fees, or third-party service fees, may also be non-refundable. This will be deducted over and above the 20% minimum, as applicable.

3. Refund Process

• Refund Approval: Once your refund request is received, our team will review and validate the eligibility of the refund. Upon approval, you will be notified via email.

• Refund Credit Timeline: Refunds will be credited to the same account (credit card, bank account, or payment wallet) used for the original payment. Please allow 7 working days for the refund to be processed from our end.

• Extended Processing Time: Depending on your bank or payment provider, the refund may take an additional 7 to 15 business days to reflect in your account. This is due to varying processing times by banks and financial institutions as per Indian laws.

4. Conditions for Refund Refusal

• Completed Services: If the service you have purchased has been fully delivered, utilized, or completed as per the agreed terms, no refund will be issued under any circumstances.

• Incorrect or Misleading Information: Refunds may be refused if the refund request is based on inaccurate or misleading information provided by the customer or if fraudulent activity is suspected.

• No-Show or Lack of Response: If a customer fails to provide required information or documents requested by Synfro to process the refund within the specified timeline, the refund request may be canceled.

5. Exceptions to Refund Policy

• Special Offers and Promotions: Payments made for services purchased during promotional periods, discounted offers, or bundled packages are generally non-refundable. Specific terms and conditions of the promotion will apply.

• Custom Solutions: Services that are customized or tailored specifically for a customer’s unique needs may not be eligible for a refund unless otherwise stated in the service agreement.

6. Modifications to the Refund Policy

Synfro reserves the right to modify, update, or change this refund policy at its discretion. Any updates to the refund policy will be reflected on our website. Customers are encouraged to review this policy periodically to stay informed of any changes.

7. Dispute Resolution

In the event of a disagreement or dispute regarding a refund, customers are encouraged to reach out to our customer support team. We are committed to resolving all disputes amicably and in accordance with applicable Indian consumer protection laws.

8. Contact Information for Refund Requests

If you would like to request a refund or have any questions regarding our refund policy, you can reach out to us through the following channels:

• Email: support@synfro.com
• Phone: +91 8891313295
• Office Address: Synfro, 2nd Floor, Karat Building, Opposite Federal Bank, Koduvally, Calicut, 673572, India.